Refund Policy

At DroveMedia, we are committed to the satisfaction of our customers. We understand that sometimes a product might not meet your expectations, and we strive to ensure a fair and straightforward resolution process. Our refund policy is designed to provide you with peace of mind when shopping with us.

Return Window

You have 30 days from the date of delivery to decide if your DroveMedia gaming mouse is right for you. If you find that it doesn’t meet your expectations, you are welcome to initiate a return within this timeframe.

Condition of Returned Items

To be eligible for a refund, the item must be returned in its original condition, with all the packaging, manuals, and accessories intact. Items that have been damaged, modified, or show excessive wear and tear may not be eligible for a full refund.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via email at [email protected] to initiate your return. Please include your order number and a brief explanation of the reason for the return.
  2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your product, including the shipping address and any necessary documentation.
  3. Ship the Product: Pack the product securely and send it back to us following the instructions provided. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive your returned item and inspect it, we’ll process your refund. If the return is approved, a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and a restocking fee may apply for returns that do not meet the required conditions.

Exchanges

If you received a defective or damaged product, please let us know immediately. We will prioritize an exchange to ensure you receive a product in perfect condition.

Contact US

Your satisfaction is our top priority. If you have any questions or concerns about your product or our refund policy, please don’t hesitate to contact us at [email protected]. We’re here to help.

  • Email: [email protected]
  • Phone : +1 517 280 5830
  • Address: 30 North Gould St, Sheridan, Wyoming, 82801, United States