Returns Policy

At DroveMedia, your satisfaction is our priority, and we appreciate your decision to choose us for your gaming and gaming mouse accessory needs. We aim to make every purchase a positive experience for you. To ensure this, we have outlined our returns and refunds policy below, which details the terms and conditions for returning products, obtaining refunds, or making exchanges.

Timeline for Returns, Exchanges, and Refunds

We offer a fair and transparent policy for returns, exchanges, and refunds. You have 30 days from the date of purchase to return or exchange your product. This period is designed to give you ample time to assess your purchase while maintaining a balanced approach for both our customers and our business.

Condition of Returned Items

For a product to be eligible for a return or exchange, it must be in its original condition, complete with all tags and packaging. Please be aware that specific products may have particular return conditions due to their nature, which will be detailed on the individual product page.

Refund and Shipping Charges

Our refund and shipping charges policy is straightforward and fair. While returns are free within the 30-day period, you will be responsible for the shipping costs of returning the product to us.

Options for Refunds:

  • Replacement/Exchange: If desired, we can replace the item with another of a different size, color, or quality, depending on what’s in stock.
  • Money Refund: The cost of the item will be refunded to the original payment method within 3 business days.
  • Full Refund: If you are not completely satisfied, we will issue a full refund.
  • Partial Refund: In certain situations, if only part of an order is returned, a partial refund may be provided.
  • Line-Item Refund: For items that are part of a larger order, a refund may be issued for the specific item returned.
  • Store Credit: Alternatively, you can opt for store credit, which can be applied to future purchases with us.

Please note that items sold as part of sets or bundles may have specific conditions regarding their eligibility for exchange.

Items Eligible for Returns, Refunds, or Exchanges

We aim to be as accommodating as possible; hence, all items listed on our website qualify for returns, refunds, or exchanges, adhering to the above conditions.

Preventing Chargebacks

Our comprehensive policy is crafted to foster a transparent and equitable relationship with our customers. By clarifying the process for refunds and returns, we strive to provide you with a thorough understanding of your rights and avoid any misunderstandings that could lead to chargebacks.

Should you have any inquiries or require further clarification on our returns and refunds policy, please do not hesitate to reach out to our customer support team at [email protected]. Ensuring your satisfaction is our utmost goal, and we are here to assist you in any way we can.

You can contact us at:

  • Email: [email protected]
  • Phone : +1 517 280 5830
  • Address: 30 North Gould St, Sheridan, Wyoming, 82801, United States